Which countries can buy online?
Only Chinese can buy online at present.

The price of the online commodities is the same as physical store’s ?
Yes, if price is not same, the actual price will be subject to the price on the purchase receipt.

What is the price adjustment policy?
We will not fill the price difference for commodity price adjustment.

Whether the products I received is the same as the picture?
Yes, but handmade products maybe have some nuances.

Can you send the new product of Eiffel and information of activity to my e-mail?
Yes, you need to book our Newsletter on “my account”. and then you will receive the new product and information about Eiffel.

Can I cancel the newsletter of Eiffel?
Yes, you can cancel it on”my account”

How can I find the password?
If you forget your password, you can recover your password in the login/register page. Please provide your E-mail address, we will send
a letter of instructions for you.

How can I be sure to purchase has been successfully completed?
After you placed an order, you will receive a confirmation email. If you didn't receive the email, please contact our customer service department.

Can I know order status?
Yes, You can check the latest order status immediately. Please enter your account, select "has been completed order" option. If you do not
 register, please click on the confirmation of order’s “order information” link in the mail.

Can I delete a good of the order?
Yes, As long as you have not yet confirmed the order, you can delete items in the basket

 

Can I cancel the order?
Yes, You can cancel your order, if your order status under permitted condition. Please enter your account, select "has been completed order"
option. If you do not register, please click on the confirmation of order’s "order information" link in the mail. And then you can cancel the order.

If I receive the goods , what should I do?
If you received the inaccurate goods due to negligence in conformity with order, please contact our customer service department.